Our refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK-based transactions where the consumer doesn’t meet the vendor. These regulations do not govern contracts between businesses.

Consumer rights

If you pay for a membership subscription to a-n The Artists Information Company, you have in accordance with the above law, a 7-day cooling-off period during which you have the right to cancel your subscription and receive a refund. You don’t need to give a reason to cancel your subscription. If you do decide to cancel within the 7 days, we will refund your payment within 30 days of your cancellation.

Refund conditions

Access to the a-n website is governed by a unique username and password. The username and password is part of a system which protects the security of the member’s information and payments areas for membership renewal and will be de-activated if membership is cancelled.

No refund will be given if a-n has reason to believe that an individual has benefitted from being an a-n member by having access to member information, obtaining member discounts, registering for courses and programmes, receiving emails or publications.

a-n reserves the right to charge a handling fee (10% of the original fee).

How to cancel within 7 days of purchase

Should you wish to cancel your subscription within the 7-day cooling-off period, please email us [email protected]

Refunds following cancellation

If you do cancel your subscription within the 7-day cooling-off period then we will refund your payment. If you paid by credit or debit card through our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means then your refund will be made by cheque, this will be posted to you within 30 days of your cancellation.

If you cancel your purchase after the 7-day cooling-off period then we will not refund your payment as it considered that the individual will have benefitted from being an a-n member by having access to site content and member information, obtaining member discounts, registering for events and participating in the networks, and receiving emails.