The Customer Is Always Wrong

So the KLM/Air France plot thickens! I forgot to mention that when I was in Guangzhou last week I met a man working for KLM at a drinks reception in the Dutch consulate. He was quite an affable sort of guy and I mentioned my ongoing battle with KLM/AF over the flight here. He thought I probably would get my money back but it was not certain. I recently wrote to him and explained the situation in a friendly sort of way that I will basically be a pain in the ass unless and until I get my refund. He offered to now take up the matter and forward my woes onto some other people so fingers crossed there will be some movement here.