AF 2:
The work I will be doing in China and which should have begun today is a theatre and art project that is called ‘The Customer Is Always Wrong’ and, it will be presented in cities in China and the UK in 2011 and then tour internationally, like most of my work does. I will include this Air France/KLM incident within the project, it does, after all, fit the title very well. I could almost call it a gift, artistically speaking, so well does it fit. A gift I would rather not receive, but a fitting way to start my show all the same. I will describe this incident and find an artistic language to share the experience of being treated very badly by airlines, something many people will understand, and I will single out KLM and Air France. This will begin my stage show, it will also be written about on my blog and I may make an online video too, if I find a good way to express this. I would say that this will reach an audience of at least several thousand directly and many more indirectly. It will be very negative publicity for you as a company and Linda will not be presented as a sympathetic individual at all. If however you chose to properly correct your mistake, I will include this too within my project and will either drop the issue or give a balanced picture of a mistake properly corrected.
I should also state that I travel literally all the time with my work as an artist and use both Air France and KLM. Based upon yesterday’s experience I will have to withdraw from using Air France and KLM ever again, unless of course you correct this mistake. Avoiding you will not be so convenient for me as my main artistic collaborations are based in Paris and Amsterdam, to which I travel on a monthly basis. I will however do this, all the same, and you will lose certainly custom as a result. All this because of Linda in Dublin not issuing a boarding pass for a flight I had already paid for.
As I will be working in China till mid April it is best to send your correspondence via email as I will not receive post until then.
I look forward to your reply.
Yours faithfully,
Bill Aitchison
